I signed up for their service last December, never managed to use it until this past Wednesday, April 25th I tried it for the very first time, I got to the movie theater, checked in as you are supposed to but then at the box office I’m told that my card is being declined, so after a couple of attempts I paid Myself for the ticket, So after contacting costumer service it turns out that there was a different card number on file, they tell me that they corrected that and now I can go ahead and make a purchase, well today Friday, April 27 I go to the movie theater and again it happened the same thing my card was declined, so I contacted customer service once again letting them know about the issue and as they must know that I’ve had a membership for over four months and today was the second time that I was trying to use it and it happened the same issue again so I asked them if the knew How frustrating and embarrassing the situation is when you are told that your card has been declined in front of people behind you but I never got a response, so after waiting for about half an hour outside the theater. I called it quits so I canceled my membership which was supposedly still active until tomorrow April 28th because that’s what they claim that regardless of whenever you cancel your
Membership is still good until the end of the period you have already paid for, but that is not the case as I wasn’t able to access it anymore and on top of that they already charged me for the next month which starts on the April 29th, so I feel tricked, cheated and robbed. So be aware.
UPDATE: April 29
I got an email from their costumer service,
Charlie (MoviePass Support Center)
Apr 29, 3:48 PM EDT
We are so sorry for the delay, we have refunded you for the subscription charge placed after cancellation. So that amount should reflect with your bank within the next 72 hours.
We apologize for the inconvenience and guarantee you will not be charged again. Let us know if you have any questions!
The MoviePass Team
Nothing about the situations I went thru, not even an apology for such luck or support, horrible costumer service, from that I take that their policy is “you’ll be refunded for the service we already charged you for after cancellation but screw you! we just want your money which we already took these past four months but we don’t owned up any wrong doing as this is how we operate, screwing people is how we make money...”
UPDATE: May 5
I haven’t gotten my refund, they said it takes 3 days but it’s been 7 days (5 working days) since then. I just sent them another email even thought I already know I won’t be getting a response...
UPDATE: May 9
still waiting for my refund, emailed them, called them, not answer as of today.
UPDATE: May 14
UPDATE: I had to file a complaint at the BETTER BUSINESS BUREAU in order to get my refund, that’s the only way I finally got my money back. End of the this Moviepass nightmare for me. BTW AMC is offering a $5 ticket movie on TUESDAYS, that’s a REAL AND TRUE deal unlike this Moviepass scam.